What’s New in Workspace ONE UEM 9.5 & Workspace ONE Intelligence

Management & Security Enhancements in UEM 9.5 + Intelligence Updates

The latest updates and features for Workspace ONE UEM 9.5 are now available! This release’s highlights are: simplified license management for Apple VPP, distribution enhancements for Android apps, automated onboarding, and security improvements for Windows 10.

Additionally, we’re excited to provide and update on the latest Workspace ONE Intelligence features.

To test out these features with step-by-step instructions, check out the Workspace ONE Quick-Start Tutorial.

Simplified License Management for Apple

To reduce confusion about license usage, Workspace ONE UEM 9.5 now supports location token data from Apple. This backend change enables accurate license tracking for VPP Apple School and Business Manager accounts migrated to tokens.


App Distribution Enhancements for Android

Now, internal Android apps can be hosted on the managed Google Play Store and distributed as public apps. Upload Internal apps in the Workspace ONE UEM Console and:

  • Specify which users and/ or devices should receive an alpha, beta, or production version
  • Allow alpha and beta version to co-exist with production without impacting the user productivityUEM-9.5-2

Automated Workspace ONE Setup for Windows 10

Now, during agent-based onboarding, Workspace ONE automatically installs and configures. This means you no longer need to integrate with the Microsoft Store for Business to deploy the Workspace ONE app.

Enhanced Security for Windows 10

All communications from MDM server and OMADM client will follow the MDM Channel Security settings set in the UEM Console. This provides additional security for communication from Workspace ONE UEM to Windows 10 devices.



  • Windows 10 1709+

Workspace ONE Intelligence Updates

We’re excited to announce the public availability of three new Workspace ONE Intelligence features!

  • New! Battery Metrics for Android, Dell and Zebra – Use these metrics, assembled from historical data, to predict battery failure, remediate issues, and automate replacement.
  • New! Automation Logs in the Intelligence Console – Access log files to simplify the troubleshooting of automation issues.
  • New! Security Risk Dashboard – Gain an at-a-glance understanding of how many devices are at risk of an attack as assessed by VMware.


Robert Terakedis, senior technical marketing manager for VMware EUC mobile marketing, contributed Apple content.

Karim Chelouati, senior technical marketing manager for VMware EUC mobile marketing, contributed Android content.

Josue Negron, senior technical marketing manager for VMware EUC mobile marketing, contributed Windows 10 content.

Chris Halstead, Staff EUC Architect for EUC Technical Marketing, contributed Windows 10 content.

Andreano Lanusse, Staff Solution Architect for VMware EUC contributed Workspace ONE Intelligence content.

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VMware on IBM Cloud takes Fujifilm to a hybrid space

When Fujifilm made the decision to advance its IT migration from on-premise to a private cloud, they went with VMware on IBM Cloud using VMware NSX technology. For this leading force in imaging equipment and services, it was integral to put efficiency first, which is why they chose to migrate with VMware. In fact, using

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Arvato Systems Smartshift enables companies to take the step towards strategic IT transformation

Whilst all sectors have been transformed by the digital era, some have been more disrupted than others. Industries like media and retail have seen their worlds turned upside down. For an IT specialist operating in those sort of industries, like Arvato Systems, it has meant having to overhaul how they service their customers.

“Due to the changes in our customers’ business models, they are having to rethink their development processes,” explains Sören Hühold, head of IT transformation and cloud services at Arvato. “We developed the SmartShift concepts in response to our customers’ needs; specifically, their want to avoid Big Bang scenarios. They don’t want to change the entire organisation at once, they want to transform their IT step by step, at their own pace.”

Smart Shift allows a smooth transition from customers’ own data centres to Arvato Systems’ as their service provider. “Since IT transformation is always complex, it’s a matter of making the change manageable, dividing it into sensible units, and focusing on the right issues.”

As you will see in this video, this gives customers greater flexibility, allowing them to choose exactly what they want. As such, they get an agile, procedural outsourcing method which meets their needs.

This flexibility is based on VMware’s vRealize suite and vSphere 6.5. The former allows Arvato to proactively manage the status, performance and capacity of IT services in a variety of cloud environments. The latter is also extensively used, thanks to its automation and management capabilities and integrated security features. NSX is another vital component; as Sören Hühold states, it “makes the gentle transition in the network possible.”

Arvato stands out from other private cloud providers through its long history as a full IT outsourcing provider and has long used VMware in its own data centres. This position as both partner and customer means it knows exactly what capabilities the software has, and why Arvato should deploy it with its own customers. “VMware is an important partner for Arvato,” Sören Hühold concludes “and enables us to meet the requirements of our customers: flexibility and reliability.”

Using multi cloud to ‘get your technology out of the way’ of the business Sam Routledge, CTO at Softcat

In theory, technology should be the great enabler, but how many businesses feel truly unleashed by their IT, and not slightly restricted? Granted, there will always be a gap between the tangible limits of innovation and the limitlessness of the imagination, but for many organisations technology is perceived as much a cost on the business as it is a value-add.

Wouldn’t it be great if any organisation could get their technology out of the way of their business? It could be literally, by physically removing hardware and free up that space to be put to use as floor space or warehousing for a retailer, or as wards or treatment rooms for a hospital. Or it could be in a broader business sense, with organisations using the power of technology to deliver next generation services to their customers, and not getting caught up in the complexity of IT.

As more organisations become digital businesses, the stark reality of the limits of their existing IT infrastructure is being laid bare. What they have currently isn’t up to scratch – so does that mean they invest more, adding more to their stack and requiring more investment, diverting resource away from core business services? At Softcat, we’re increasingly seeing our customers wanting to know what digital means and how they get ready for it; for many, that means some harsh truths about what they can and cannot achieve with their current estate.

There is, of course, light at the end of the tunnel. With most realising that digitisation is really becoming the new business norm, not an option, so the need to evolve their infrastructure to support their business requirements is becoming clearer. Cloud has long been identified as a key enabler of digital transformation, and with the maturity of cloud infrastructure demonstrated by the likes of Forrester stating that more than 50% of global enterprises will rely on at least one public cloud platform, enterprises have more possibilities than ever to build platforms that deliver what they and, by extension their applications, require.

The future is bright, but the reality now is slightly different. Shadow IT and entrenched thinking, as well as applications needing different supporting environments, has resulted in many enterprises using a variety of clouds without a cohesive way of managing this sprawling infrastructure.

It’s resulted in a term that you often hear referred to as “managing the stitches”. It refers to a phenomenon where businesses increase their use of cloud computing and use multiple cloud providers, they naturally experience increased complexity and risk associated with diverse infrastructures, management tools, and processes. As these solutions are weaved together, the challenge of managing across the “stitches” that hold them in place arises, and users run into issues with compatibility, interoperability, and security.

In anticipation of avoiding this we see customers wanting to use a variety of clouds, but with security, consistency, and control front of mind. True multi cloud environments allow the deployment, positioning and transferring of applications and workloads as required, without restriction. It means being able to develop and test applications in one place, such as a public cloud, scaling rapidly, before transferring to a secure private cloud, or on premise, if it goes into production.

In this way, investment is used effectively – paying up front for a resource hungry app which needs to be tested first is not cost effective, but neither is leaving said app on a public cloud unchecked. By being clear on how each environment is used, organisations can deploy as required to support their application estate.

That’s why a partnership such as VMware and Amazon Web Services is so important – with VMware Cloud on AWS, the leaders in private and public cloud are coming together to deliver a true hybrid cloud. It’s indicative of where the industry is heading, and how people are viewing cloud computing as a whole – no longer a case of private or public or on-premise, but of taking the best of everything to meet your requirements.

For businesses like Softcat, being able to offer our customers the best of both worlds, where we have experience with both vendors, is hugely valuable – we’re able to guide customers in the best implementation using our deep understanding of how both VMware and AWS work.

Customers need the best solution and implementation, but don’t have the time or resource to deliver it themselves. By understanding and building the infrastructure needed, we allow IT to focus on using technology to support the organisation’s core needs, rather than getting bogged down in servicing the foundations that support them.

Multi cloud environments are here to stay, and everyone, from vendors to the channel and customers themselves, need to realise that to truly enable digitalisation, being able to make sense of the infrastructure you need, and deliver it cohesively, is critical. Many organisations find themselves unintentionally with a hybrid set-up – the challenge is to knit it all together so that each part, whether on-premise, private or public, is being used to deliver the relevant applications effectively. In doing so, enterprises can keep technology out of the way as they deliver their core services and realise their business objectives.

Horizon 7 joins the VMware Cloud on AWS Family

Henry Robinson is Director of Product Management on the VMware Cloud on AWS team. As workload adoption on VMware Cloud powered by AWS picks up momentum, Horizon 7 announces that its industry-leading solution for virtual desktops and apps (VDI) now supports VMware Cloud on AWS. It’s natural that the migration of applications would include VDI

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Wannacry: one year on

By Andrew Watson, Network and Security Systems Engineer, VMware

In May 2017, the Wannacry outbreak caused significant disruption around the world. The UK National Health Service (NHS) was notably affected, with the result being cancelled patient treatments and long delays. Across the world, the attack also caused critical outages and generated plenty of global news coverage.

This blog takes a look at what has changed during the last 12 months, and what still needs to be done to ensure the risk of such a scenario happening again is minimised.

The good
There are many positives to consider. The response from NHS staff should be highlighted as being exemplary. The work that went into preventing the loss of service to patients and recovering from impacted sites should not be forgotten. The excellent working relationship NHS IT staff have with industry vendors and partners should also be noted.

Another worthwhile outcome is that cyber security now has a stronger focus at an executive board level in local trusts. The evaluation of services and undertaking of risk reviews can only be a step in the right direction as local trust managers realise the important issues on the risk registers.

Finally, the threat of incidents is now very much in the public mind. Non-IT staff in the NHS are also much more conscious of attacks. Awareness campaigns and training are being delivered to a receptive staff audience as threats are now taken a lot more seriously.

The bad
Policy, policy, policy. Much has been written in the press about the central decisions being made to prevent a repeat of Wannacry. However, most of these recommendations are not mandated and are based around behaviour and process. There is a danger that relying on simply following a policy could become a tick-box exercise to comply with audits, rather than ensuring strategic security decisions are being made to adapt to new threats.

Patch management is an overriding theme for the recommendations. This is not always easy to achieve with multiple disparate systems operating in an ‘always available’ environment. The element of risk in patching a multi-million pound MRI scanning service that could provide lifesaving diagnosis in the clinical pathway should not be underestimated.

Public perception from Wannacry was that all of the NHS used outdated systems and relied on Windows XP. This was an untrue blanket statement that overshadowed some of the fundamental issues at play. The view also didn’t do justice to the few trusts that still have an XP presence for legitimate reasons.

Legacy security controls, such as increasing perimeter security and patch management, are the main focus of technical recommendations. Yet there’s little advice on how new technology and techniques can help prevent the spread of threats once they’re inside an organisation (e.g. micro-segmentation). A forward-thinking approach to securing patient data will enable the NHS to assure the public that they can be trusted with their critical information.

The future
There have been a number of reviews and recommendations over the last year. The main area of concern is that local trusts should be identifying better methods of stopping threats in the first place – essentially creating a zero-trust network. The NHS will continue to be the target of threats (be it malicious or accidental) in years to come. Ensuring breaches are contained will limit the impact to the public.

It is imperative that the general public has the confidence in the NHS’s ability to secure their data, particularly with new schemes such as the data opt-out programme. As the public demand more control and visibility over their own medical records, the NHS must prove they are taking appropriate steps to secure their patients’ personal data. Only then can they continue to conduct lifesaving medical research and improve interoperability of patient services.

What can VMware do to help?
With more interconnected services than ever before, along with a need to provide citizens access to records, provide better collaboration between trusts, make available more connected medical devices, and an aspiration to be paperless at the point of care – how can healthcare bodies keep up with the pace of change?

Applications change too quickly for security to be a bolted-on afterthought. By architecting security controls directly into the network and adding a virtualization layer on top of where applications live, apps and data are secured automatically, even as they change and grow over time. VMware gives security teams the ability to define network security policy on a granular level and respond with precision to detected threats on data centre endpoints. This ensures the deepest level of security possible while simultaneously limiting interference with end users and patients.

VMware NSX embeds security functions right into the core of the data centre out to the rest of the network, including end user computers and medical devices. It delivers granular security to individual systems and services, enabling a fundamentally more secure environment.

Security policies travel with the workloads, independent of where they are in the network. NSX enables micro-segmentation and granular security of workloads in virtualized networks, isolating sensitive systems and reducing both risk and scope of compliance. Applications and data can reside and be accessed anywhere, moving workloads from one data centre to another by deploying them into a hybrid cloud environment (all with inherent security at the core of the service).

If you’re interested in understanding how VMware Networking and Security technologies can secure your medical records, create a secure clinical desktop, protect legacy workloads and vulnerable medical devices, simply contact us to learn more.

Education Corporation of America Empowers Students with PhoenixNAP’s VMware-based Cloud Infrastructure

Phoenix NAP is an official partner of VMware, dedicated to empowering customers with VMware’s cloud-based infrastructure. As a full service data center, leading international IaaS provider and primary network access point (NAP), they are forging the path for innovative and unique IT products, services and solutions. Education Corporation of America (ECA) are leveraging Phoenix NAP’s

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VMware 2017 Partner Innovation Awards

VMware software powers the world’s complex digital infrastructure, enabled by their 75,000 strong partner ecosystem. The company’s compute, cloud, mobility, networking and security offerings provide a dynamic and efficient digital foundation to over 500,000 customers globally, made possible only by the commitment and performance of their partners. On May 24, 2018 in Scottsdale, Arizona, VMware

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VMware Cloud Webinar Series 2018

Want to learn more about how you could enhance your software infrastructure and operations? VMware is launching an official Cloud Webinar Series 2018 to help you do just this, exploring topics that cover the latest industry information and cloud-specific insights.. Learn how the VMware Cloud suite of public, private and hybrid cloud solutions can empower

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